Technical support problems will most likely never end. This time, we have encountered a company that is basically a one-man show. And their technical support is just like that.

The customer is impatient, emails arrive late. We are still losing the fight with MS Office 365 support because we have failed to explain that the bug is at their side.

Once, we’ve got a “cool” idea of unifying antispam for all customers on Microsoft Office 365 Exchange Online Protection. It was supposed to be a simple task.

We already know what is the IT problem and it’s not on our side. But how to explain it to Vodafone, get to a competent person and get help?

Unsolvable Vodafone. One day we faced a strange IT problem. We did not know how to explain it to anyone, let alone solve it.