Non-existent Technical Support: One-Man Show as a Business
Technical support problems will most likely never end. This time, we have encountered a company that is basically a one-man show. And their technical support is just like that.
Unsolvable Problems
How Did We Fight Microsoft Office 365 Support (Part 2/2): Microsoft Is Always Right
The customer is impatient, emails arrive late. We are still losing the fight with MS Office 365 support because we have failed to explain that the bug is at their side.
How Did We Fight Microsoft Office 365 Support (Part 1/2): The Nightmare Begins
Once, we've got a "cool" idea of unifying antispam for all customers on Microsoft Office 365 Exchange Online Protection. It was supposed to be a simple task.
How Have We Helped Vodafone: Solving the Problem (Part 2/2)
We already know what is the IT problem and it's not on our side. But how to explain it to Vodafone, get to a competent person and get help?
How Have We Helped Vodafone: Problem Diagnostics (Part 1/2)
Unsolvable Vodafone. One day we faced a strange IT problem. We did not know how to explain it to anyone, let alone solve it.
